Welcome to Lanai Riverside Apartments
On behalf of the Lanai Riverside Apartments team, we extend a very warm welcome!
Whether you’re visiting for business or leisure, we truly appreciate you choosing Lanai as your preferred accommodation. And if you’re a returning guest – welcome back!
We take great pride in the presentation of our apartments and want your stay to be as comfortable as possible. If there’s anything that does not meet your expectations please let us know straight away so we can assist or replace it.
As your stay comes to an end, we kindly ask that you leave the apartment in a similar condition to how you found it, allowing for fair wear and tear. Small rubbish items can be placed in the rubbish chutes located on each floor near the lifts. Please also ensure air-conditioning units and electrical appliances are turned off before departure.
Please note that the apartment you’re staying in is classified as “Self-Catering”, meaning it is fully self-contained. Unlike hotels with restaurants, concierge services, 24-hour reception, and daily housekeeping, self-catering apartments are designed for independent stays. A complimentary starter pack of essentials has been provided for your convenience, but for longer stays you may wish to purchase additional supplies (such as laundry powder, tea, coffee, milk, and toilet paper) from the nearby Caneland Central Shopping Centre.
If you’re departing outside reception hours, please remove your vehicle from the car park before dropping your keys in the ‘Drop Box’ located outside Reception. You can then press the white button on the right-hand side wall to exit the car park.
As we are not onsite at all times, there may occasionally be a slight delay in responding to enquiries. However, our goal is to ensure your stay is as enjoyable and stress-free as possible. Should you need assistance or have any concerns during your visit, please don’t hesitate to contact us directly – our friendly team is always happy to help.
Warm regards
Ross and Karen Nelson
Building Managers
AFTER HOURS EMERGENCIES / ASSISTANCE
Dial 000 for all medical and life-threatening emergencies
For general assistance call (07) 4957 4401 (phones are manned 24/7 by TMC). Please note a call-out fee of $100 may be applied if the call-out is not an emergency.
RECEPTION HOURS
Monday to Friday: 8.00 am to 6.00 pm
Saturday & Sunday: 10.00 am to 4.00 pm
Public Holidays: 10.00 am to 4.00 pm
Closed: Christmas Day (prior arrangements available)
CHECK IN & CHECK OUT
It will assist us greatly if you will please give an indication of your arrival time. If you are arriving by airport transfer, you will have provided your flight details with ETA. If driving, please be aware of our reception hours as we are NOT open 24 hours a day. If you think you may be arriving after 6.00pm, please contact reception on 07 4957 4401 to arrange for the ‘After Hours Check-In Procedure’ and safe code to be set through as a text message.
Check in time: 2.00pm
Check out time: 10.00am
If you wish to extend your stay, or arrange for a late check-out, please contact reception 24 hours before you are due to depart. Late checkouts cannot be guaranteed, but we will do our best to accommodate your wishes. We offer onsite secure storage for baggage if you have a late departure time.
To ensure a smooth checkout, we recommend the following:
- Please leave the apartment clean and tidy prior to checking out. There will be an additional cleaning fee of $50.00 per hour if it is presented untidy.
- If departing early, firstly remove your vehicle from the car park using the black swipe tag (attached to your apartment keys).
- To return your keys to Reception, simply swipe the black tag against the reader (located on the left hand side at the front of the building) and this will unlock the main door.
- Drop your keys in the ‘After Hours Key Box’ outside Reception and press the white button (right hand side near the stairs) to exit the building.
- If leaving during office hours, please leave your keys at Reception.
- Forgotten to pay for something – don’t worry as we can charge these against the credit card provided by you at check-in and email a tax invoice for your records.
If you have any problems exiting the building, please call Reception immediately on (07) 4957 4401. If unattended, your call will be diverted to the Message Centre so there may be a delay in responding to your message.
CAR PARKING
Each apartment has at least one (1) designated undercover parking space located in either the basement car park or the penthouse car park. Your car parking space(s) is noted on the back of your apartment key tag, and room/apartment number is on the basement wall. For the convenience of all occupants, we ask that you park in your designated parking bay/s only.
Access to these areas is via a security swipe attached to your apartment key, and this activates the roller doors to allow access and egress.
The height restriction of the undercover car park is 2.1 metres. Additional short-term parking for larger vehicles is available at the rear of the building off Nelson Street
COMPLIMENTARY GUEST SUPPLY STARTER KIT
Complimentary guest amenities/supplies are provided on your initial check-in, however to avoid running out you may wish to obtain further supplies from Woolworths, located at the Canelands Shopping Centre. Supplies are not topped up throughout your stay, nor are the apartments serviced daily.
HIRE ITEMS
Port-a-cots are available for hire at a small charge which also includes linen. As stocks are limited we suggest pre-booking these items. Pool towels are also available – please enquire at reception (a cost of $10 per towel will apply if not returned or left in the apartment).
SECURITY
We recommend all doors (including balcony) remain locked to maintain the buildings secuirity. In consideration of your fellow guests, we ask that any day visitors leave the apartments by 9.00pm.
SMOKING
Lanai Apartments has been classified as a SMOKE-FREE ZONE. As such smoking is NOT PERMITTED in apartments, balconies or anywhere within the boundaries of the Lanai Apartments complex. Where evidence of smoking is detected a minimum cleaning charge of $300 will apply.
CONTACT DETAILS
Address: 20 River Street, Mackay, Queensland
Phone: (07) 4957
Email: info@lanaiapartments.com.
Website: www.lanaiapartments.com.au
KEYS & SWIPES
Please take care not to lose your keys as replacement charges of $140.00 (incl. GST) will apply per key and swipe tag. If keys are found, the costs will be refunded less an administration fee of $25.00.
If you happen to misplace your key please report this immediately so it can be de-activated to prevent any potential building security breaches.
NO SMOKING
As per body corporate by-laws & in the interests of public health & safety, this building is classified as a smoke-free zone (incl. balconies). Smoke detectors are installed in each apartment and call-out fees charged by Qld Fire & Emergency Services (currently $1,600) will be passed on should a breach occur.
A minimum cleaning charge of $300.00 will also apply where evidence of smoking is detected.
NO PARTY POLICY
Lanai Riverside Apartments comply with a strict and enforceable ‘No Party’ policy. All visitors must leave the complex by 9.00pm. When departing we ask that noise levels be kept to an absolute minimum so as not to disturb other occupants. Non compliance will result in immediate eviction.
NOISE REGULATIONS / COMPLAINTS
For the peace and amenity of all building occupants no noise is permitted at any stage. We ask that visiting guest exit the complex by 9pm of an evening in a quiet manner. Noise from balconies does carry so we respectfully ask that you refrain from social gathering and playing music as this is likely to interfere with another occupants comfort.
Management or security call-outs will be changed at a rate of $150.00 per occasion (note – a call-out may occur if complaints have been made by other building occupants). Management reserve the right to evict any occupant that does not comply with this policy and no refund will be provided.
PET POLICY
The keeping of pets on premises is strictly prohibited as per body corporate by-laws, and any breach will result in the cancellation of the non-refundable booking. If there is evidence of an animal being kept in the apartment additional cleaning charge of $300 will apply.
RUBBISH REMOVAL
Every level has a refuse/rubbish room located to the left side of the lifts. To prevent unwanted smells and odours we appreciate your assistance in removing rubbish from your apartment.
BBQ FACILITIES
Gather friends and family for a laidback barbecue meal in the undercover dining area. The communal barbeque is located opposite the swimming pool area on the ground floor, and is available to guests’ free-of-charge between the hours of 7:00am and 9:00pm daily.
With peak demand during school holidays we recommend that you pre-book the BBQ at Reception, and ask that you leave this area clean for other guests to use. Further free BBQ facilities are also located the Pioneer River boardwalk.
CONFERENCE ROOM
An onsite conference room is available for hire at $40.00 per hour or $200.00 per day. Bookings are essential, and can be made during office hours by contacting Reception on 07 4957 4401.
GYMNASIUM
Start your day with an invigorating workout. A small gymnasium is located on the ground floor adjacent Reception and can be accessed 24hrs a day with your apartment key.
It is equipped with a treadmill, exercise bike, weights and fit ball.
We ask that gym equipment is used in a safe manner as Lanai Apartments accepts no responsibility for injuries incurred as a result of improper use.
Please remember to turn off all appliances (including lights and air-conditioner) and lock the door after use.
SWIMMING POOL & SAUNA
Surrounded by lush tropical gardens, our inviting outdoor heated swimming pool is sure to become your favourite place to unwind. Operating hours are from 7:00am – 9:00pm daily except when closed for urgent maintenance.
Guests are asked to observe the safety signs particularly in relation to ‘no glass & no diving’, and children must have adult supervision at all times. The Bluewater Lagoon Pool is also within a short 100m stroll from Lanai, and is suitable for children of all ages (entry is free). Pool towels are available at reception (replacement fee of $10 will be charged if not returned).
HOW TO CONNECT TO THE INTERNET
Step One: Connect to the Wireless Network
To view and connect to the wireless network in Windows:
1. Open Connect to a Network by clicking the network icon in the notification area (bottom right hand corner).
2. In the list of available networks, select your apartment number and then click Connect. The password is located in the paper compendium on a separate page.
Connecting to a Wi-Fi network with Mac (Apple)
1. Your Mac may prompt you to join a wireless network once one is detected. You can also select a Wi-Fi network manually. From the Wi-Fi menu ( top right corner).
2. Select your apartment number from the list of available networks.
If you already have a user name and password go straight to Step Three below.
Step Two: Login to the Internet
1. Open a web browser (Internet Explorer, Firefox, Safari, etc).
2. If your previous session has been idle for some time you will be redirected to the Lanai Riverside Apartments Login Page – the length of time you stay connected for is dependent on the device you are using and the length of your plan.
3. Enter user name and password as per the log-in sheet contained in the compendium or simply scan the QR code.
4. You are now connected to the Internet.
Troubleshooting Tips
If you have a https site saved as your default browser, you need to change it to a http site otherwise you may have problems signing in. Try going to www.abc.net.au and it will redirect you to the login screen.
FYI – Smartphones, iPads and iPhones have smaller antennas than laptop computers and can sometimes have problems connecting to the Internet, particularly if Wi-Fi strength is weak. Quite often a laptop will be able to access the Internet and the Smartphone, iPad and iPhone cannot although in the exact same position.
For support – Contact Time Out Internet
8:00 am – 5:00 pm (Monday through Sunday EST)
Ph: 1300 88 00 64
APARTMENT SERVICE
Your apartment will be serviced for stays of 8 nights or more, however if you would like to organise an additional service please contact Reception in advance. Please note, costs are applicable for any additional services required outside the scheduled period.
LAUNDRY FACILITIES
There is a clothes dryer, clothes airer (located in the outdoor balcony cupboard), and washing machine in each apartment. Please do not hang towels or wet clothing on the balcony rails.
ACCESSING OTHER LEVELS WITHIN THE BUILDING
Due to security provisions, the keys provided on check-in are for access to your level, ground floor and basement areas only. To gain access to other levels within the building, please call the guest’s apartment via the intercom (located at the front and back entrances of the building).
Press the apartment number (i.e. 409) followed by the bell button, then wait for a response. Once the guest in the apartment has responded make your way to the lift and press the level required. Please note there is a time limit of 30 seconds to make your way to the lift. If you need still further assistance please don’t hesitate to contact Reception.
APPLIANCES
Instruction manuals for the operation of most appliances are located in the bottom drawer in your kitchen or hall cupboards.
AIR CONDITIONING & HEATING (REVERSE–CYCLE)
The air-conditioner control panel is located in the main living/kitchen area. For optimal performance the thermostat is pre-set to 23 degrees in cooling mode (snow flake) as per the Manufacturers recommendation. Heating symbol – sun.
- To Operate (LG Units) – Press the Blue Button to start the Air Conditioning Unit. To operate in cooling mode select the Icicle icon on the left hand side of the temperature display and that will make it cooler for you. If heating is required select the Sun icon.
- Auto Setting (LG Units) – If the air conditioner is shutting on/off it is because it has been set to auto. To change this setting press this button to turn it off. This then will remove the auto message that you will see on the screen.
- Zone Control (LG Units) – To ensure that a/c is blowing air into the bedrooms, check the zone control panel. Select “zone” master should be ON select “zone” again bedroom 1 should be ON. If these read off select “on/off” button and this will change the zone.
To ensure maximum efficiency, please close all doors & windows when in operation and remember to turn the airconditioner off when vacating the apartment. Failure to do this could result in damage to the airconditioning unit.
Please note the airconditioning units are designed to deliver maximum airflow into the larger living areas. As such we recommend keeping bedroom doors open (if possible) to allow adequate air circulation throughout the apartment.
COOKTOP & OVEN
1. To Operate – please ensure the middle switch on the power point located on the kitchen splashback is in the ‘ON’ position. To operate the cooktopt press the Key symbol and select the element that you wish to cook on. To achieve the desired temperature press the + and – button and this will adjust it accordingly.
2. Stove top with Lock Symbol- means the child lock is on and you need to hold your finger on the “ON” button for 5 seconds to turn the child lock off.
CONVECTION OVEN / MICROWAVE (Top Appliance)
To operate the convection oven/microwave press the round button until it pops out, then choose the required power setting – 90, 180, 360, 600, 1000 and turn the button around for the amount of time you require the microwave to be on for followed by the start button. To re-set, press the STOP button for ten seconds until the red key lock icon has disappeared from the display.
BATHROOMS
Bathroom Exhaust Fan – This is a two way switch which means it will turn on both exhaust fans in the master ensuite and second bathroom.
Ensuite Power Point – In the 08 apartments the power point is located in the left hand side lower vanity cupboard.
ALARMS (SMOKE & FIRE)
As per Fire Safety Regulations each apartment is fitted with smoke detectors, whilst the building is fully equipped with monitored fire alarms. Should the fire alarm be activated you will receive voice instructions via the speakers in your apartment. In the event of an evacuation calmly follow the instructions and relocate to the assembly point located at the car park in front of the Blue Water Lagoon (26 River Street). Please keep your apartment well ventilated when cooking as the QFRS penalty for instigating a false alarm is $1600.00.
ATMs
The closest ATMs are located approximately 500m along River Street in the Caneland Central Shopping Centre.
BANKS / FINANCIAL SERVICES
Most major banks are represented within the local area, including Caneland Central Shopping Centre.
BUS SERVICES
Buses operate to various parts of Mackay and surrounding areas regularly. The closest bus stop is located at the Caneland Central Shopping Centre on the side furthest from Lanai. Please check bus times at the Information Desk (outside Big W).
DOCTORS
Canelands Medical Centre is located approximately 500m along River Street at Shop 2126 in the Caneland Central Shopping Centre. Phone: 4953 4333. Monday–Friday: 8:00am to 5:00pm, and Saturday 8:00am to 12:00pm.
DENTISTS
A+ Family Dental, 29 Gordon Street, Mackay (07) 4957 6145.
GROCERY & LIQUOR STORES
Woolworths & Coles supermarkets are located approximately 500m along River Street in the Caneland Central Shopping Centre. Dan Murphy’s liquor outlet is located on Victoria Street alongside the Austral Hotel, and is a short walking distance from Lanai.
IN ROOM DINING
Phoenix Garden Restaurant (specialising in Thai and Malaysian cuisine) currently offer takeaway and chargeback facilities. Menus are located in the front of each compendium. Phoenix – Phone (07) 4957 8218.
LUGGAGE STORAGE
Luggage can be stored at Reception if arriving early or departing late.
MAIL / POST
Incoming mail will be held for collection at Reception.
REPAIRS & MAINTENANCE
Whilst every effort is made to maintain all apartments to the highest standard, we appreciate it if you could report any maintenance issues to Reception for attention.
RUBBISH REMOVAL
A rubbish chute is located on every level to the left of the lifts and before the Emergency Fire Stairwell door. Please remove any excess rubbish from your apartment, and avoid potential rubbish build-up / bad odours. If you need any assistance please contact Reception during office hours.
SECURITY
Loss of Guest property is in accordance with the Traveller Accommodation Providers (Liability) Act 2001 (refer to Conditions of Stay for further information). We do recommend that guests lock all doors & windows when leaving an apartment and retiring at night.
TELEPHONE
Your apartment does not have a telephone (intercom to front door station only). Please use your mobile to contact Reception.
TELEVISION
Please note we do not have a Netflix subscription however you are welcome to use your own log in details if the apartment contains a Smart TV.
VISITORS
Visitors are most welcome, but for security purposes access to the building is restricted. Visitors are asked to use the intercom system (located at the front entrance of the building), and press the apartment number you are staying in followed by the bell symbol. Respond in your apartment, and then press the blue button to release the lift. Your guest will have a limited amount of time to get into the lift (30 seconds) and press the floor level to get to your apartment. Please note all guests’ visitors are required to vacate the building by 10.00pm.
Reception Opening Hours
Christmas Day (closed)
Boxing Day (10am – 4pm)
New Years Day (10am – 4pm)
Restaurants & Eateries Open Christmas Day (bookings essential)
Mount Pleasant Tavern – 07 4942 1711
Magpies Sporting Club – 07 4965 6100
Harrup Park Country Club – 07 4944 0000
Souths Leagues Club – 074957 2166
Rydges – 07 4969 1006
Activities & Events
Canelands Shopping Centre – https://canelandcentral.com.au/events
Mackay Entertainment & Convention Centre – https://www.themecc.com.au/whats_on/purchase_tickets_online
Mackay Regional Council Libraries – https://www.eventbrite.com.au/o/mackay-regional-council-libraries-8225730857?s=39690123
Events Calendar – https://www.queensland.com/au/en/things-to-do/events/mackay-events
What if I need to change my booking?
Amendments may be possible depending on the terms and conditions of the accommodation you have booked and how it has been booked. For instance, if you have booked through an agent such as Booking.com or Expedia you must contact them directly and request the change as we are not permitted to modify any reservations made on your behalf.
Can I request a particular apartment?
We will certainly endeavour to fulfill your request as much as practical, however we can’t always guarantee this due to matters mainly outside our control (i.e. airconditioner or hot water system failure, in-house guest booking extension or sale of an apartment).
Are river views available?
Our apartments range from the ground floor right up to the 11th floor and typically views are available from the 3rd floor upwards. Depending on availability and bedding requirements we certainly strive to accommodate this request as much as practical.
Please note there are buildings directly in front and to the right of the comlex so views can be limited as a result. Typically studio apartments are located on the lower floors of the building and do not have any views at all.
What about bedding configurations?
All of our apartments are privately owned so the furnishings and bedding configurations do vary significantly. We recommend you contact us in advance so that we can allocate an apartments best suited to your needs.
Can I visit other floors within the building?
Unfortunately not – strict security arrangements are in place to restrict access to the one level only.
If you are part of a group and wish to stay on the same level please contact us in advance of your arrival to determine availability.
Does each apartment have a private balcony?
Yes, they certainly do and typically there is an outdoor setting so that you can enjoy the views.
Is there anywhere to wash a vehicle?
There is a carwash bay at the rear of the building and this bay must be kept clean at all times. Please dispose of all rubbish in the bin located at the side entrance and remove your vehicle from the bay once finished.
Can visitors use the facilities?
Unfortunately not as the facilities are for the exclusive use of Lanai guests and occupants only.
Can I have mail /parcels sent for collection?
Yes, we will contact you to advise of any deliveries marked for your attention. Please ensure any mail is clearly addressed to yourself via Lanai Riverside Apartments, 20 River Street, Mackay, Qld 4740.
Ants & Insects
Insects and ants are quite common in tropical Queensland, especially during the warmer months. Due to our proximity to the Pioneer River we do experience mosquitos and midgees at times. To deter unwanted insect activity we recommend you keep your apartment doors firmly closed, and avoid leaving any good uncovered on benches.
Will all of the facilities be available during our stay?
For the safety and wellbeing of our guests, regular maintenance is required on our facilities. As such we can’t always guarantee everything will be operating 24/7.
While we endeavour to provide reasonable notice of any planned works, unfortunately emergencies can and do occur with little notice. We take safety matters seriously and any closure of our facilities will be at the discretion of the Body Corporate committee.
What actions has Lanai taken to become more sustainable and environmentally friendly?
We are anxious to minimise our footprint on the environment and have introduced a range of sustainable guidelines and eco-friendly initiatives including:
- switching to the use of eco-friendly cleaning products and chemicals throughout the complex.
- introducing recycling bins located in the enclosure of the left of the basement car park down ramp.
- installing water saving devices in shower heads to further reduce water wastage.
- replacing lighting in common areas with high efficiency, low power LED alternatives.
- pre-setting individual apartment air-conditioning units to 23 degrees for optimal efficiency.
- signing up to Mackay Regional Council’s MyH2Owater usage monitoring system.
What if my question isn’t here?
Please feel free to give our friendly reception team a call to ensure planning your stay is as hassle-free as possible. We look forward to welcoming you, and if we can be of any further assistance please don’t hesitate to call.
CONDITIONS OF YOUR STAY
The Terms & Conditions of Occupancy as acknowledged upon check-in (a copy follows) is an agreement that the Body Corporate regulations for the complex have been read and understood.
The Resident Managers are charged by the Body Corporate with the responsibility to ensure that the above rules, put in place for the safety and comfort of all guests, are followed.
TERMS & CONDITIONS OF OCCUPANCY
Please read these conditions carefully as each guest acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting the apartment or complex and/or using the facilities in the complex at the invitation of or with the authority of the Guest.
As a guest you agree that you have read, understood and accepted Lanai’s Terms and Conditions of stay. You also authorise us to debit any outstanding charges to your credit card. These fees/conditions are non-negotiable and no further correspondence will be entered into under any circumstances.
1. Rental/accommodation charges must be paid by credit card or cash before the occupancy commences unless special prior arrangements have been made and confirmed in writing. For longer stays a weekly payment schedule may be able to be arranged.
2. A $300 cash surety/bond or credit card details must be supplied at check-in. The surety/bond will be held for the duration of your stay and returned or destroyed once check-out is complete.
3. Identification must be provided if requested at check-in. This information will be noted and stored for the duration of your stay.
4. Occupancy starts and finishes on the dates shown on the Guest Registration Form unless additional nights have been organised with Management prior to the scheduled departure date.
5. The Guest will be liable for payment of any charges incurred including replacement and necessary costs for any damage or loss to the apartment and its contents, or the Body Corporate property. This includes replacement of lost or damaged keys cost of $140.00 (GST inclusive).
6. A security swipe and key is required for access to lifts and apartments – you must take these items with you at all times. A Call-Out Fee of $150 may apply if Management is required to let you into the complex &/or your apartment.
7. The apartment must not be used for any unlawful purpose.
8. Guest’s vehicle must only be parked in the designated/numbered car park for their apartment.
9. Only the number of people indicated on the Guest Registration Form may be present in the apartment, or on the property without management agreement. Guests must advise the Manager if the number of occupants exceeds the number of guests indicated on page 1 (as per Fire Safety Regulations).
10. The maximum number of guests permitted to sleep in each apartment type is as follows;
1 bedroom apartments – 2 persons
2 bedroom apartments – 4 persons
3 bedroom apartments – 6 persons
4 bedroom apartments – 8 persons
Port-a-cots are available at an additional cost of $15 per night.
11. No animals or pets are to be brought onto the complex without the prior consent of the Body Corporate.
12. Neither the Body Corporate, Manager, or apartment owner are liable for any damage, injury or loss of property which a Guest may sustain while on the complex.
13. This establishment shall not be liable to any guest or invitee of a guest for any loss, damage or destruction to any personal property brought upon these premises by the said guest or invitee. Without limiting the foregoing, personal property shall include money, jewellery and other personal effects and motor vehicles parked on the premises.
14. When a guest registers at Reception or an invitee of a guest proceeds beyond that point, they shall be deemed to have agreed to be bound by these conditions.
15. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. Unruly behaviour will not be permitted, and any guest that fails to comply with any warning provided may be required to leave the complex when requested. In this instance there is no refund for an early departure.
16. The Manager may inspect the apartment at any time with reasonable notice, and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
17. The Guest authorises the Manager to charge the credit card supplied or withhold monies from the cash surety held for any loss, damage or monetary contribution for which the Guest is liable under this document or otherwise.
18. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment and complex. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property if the Guest fails to comply with this direction.
CONDITIONS OF STAY & STATUTORY BY-LAWS
1. NO SMOKING is permitted anywhere in the complex or apartments (including balconies). A $300 desanitisation fee will be charged where smoking has occurred.
2. Lanai Apartments operates under a NO PARTY policy which means NO excessive noise after 9.00pm and all visitors of guests must vacate the building by 9:00pm. Management or security call outs will be charged at a rate of $150 per call out (note: a call out may occur if complaints have been made from other residents).
3. Guests and invitees of guests are expected to behave in a manner that is conducive to the safety, comfort and wellbeing of other guests within the property.
4. A breach of any House Rule may result in the summary eviction of the offender at the discretion of the Manager. A breach of House Rules includes:-
noisy, offensive and/or unruly behaviour;
improper or unseemly conduct; or
any act or omission which, in the opinion of the Manager, adversely affects or brings discredit upon the Manager, owner or other guests.
5. For the comfort of guests in-house, noise levels are to be kept to a minimum after 9.00pm. This applies to arriving and departing guests. Excess noise and drunkenness will not be tolerated.
6. Excess rubbish can be deposited in the rubbish chutes located on each level. No rubbish or any other item is to be thrown over the balcony as this may result in instant eviction.
7. No substance whatsoever is to be thrown from windows or balconies.
8. No clothing, bedding, towels or other articles to be hung from windows or balconies.
9. No glassware or bottles are permitted around the pool area.
10. Please observe the swimming pool safety rules at all times. Children must be accompanied by a supervising adult at all times.
11. Servicing of apartments is scheduled for stays of 8 days or more. Extra mid-week servicing (including linen) is available at a cost of $75 (1 bedroom), $85 (2 bedroom), $110 (3 bedroom) and $130 (penthouse apartment).
12. Your apartment is supplied with a Starter Kit only which includes basic items to begin your stay. For extended stays we recommend
13. Privacy – the details you supply on this form or as part of your booking will not be passed onto any third party unless we are required by law to do so.
14. Coral Reef Properties Pty Ltd is the only company or individual permitted by the Body Corporate to operate a business from this complex. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property due to a breach of this By-Law.
PLEASE ABIDE BY THE BY-LAWS FOR THE SAFETY AND COMFORT OF ALL OUR GUESTS.
IN AN EMERGENCY
Please do not panic. In the event of a fire the Emergency Warning System will automatically activate. Listen carefully to the instructions. The Fire Evacuation Plan and Emergency Procedures are located on the rear of the apartment entrance door.
In the event of an EMERGENCY please contact Reception immediately by calling (07) 4957 4401 on your mobile or the appropriate emergency service as per below:
DIAL ‘000’
FOR AMBULANCE, POLICE OR FIRE BRIGADE
You are staying at: Lanai Riverside Apartments
20 River Street (4 Nelson Street), Mackay 4740
Other local emergency service numbers are listed below for your convenience.
Mackay Police: 4968 3444
Qld Fire Service: 4944 8000
Mackay Base Hospital: 4885 6000 (475 Bridge Road, West Mackay)
Security: 24 hours – call Reception or A/H Call Centre (07) 4957 4401
Cyclones
In the event of a cyclone threat to the Mackay Region, a Cyclone Procedure will be put in place by the Building Caretaker. Regular updates will be disseminated amongst guests and posted in common areas, however please check at reception for any further information.
As the cyclone draws closer to the coast:
- Listen to your radio for further updates
- Stay inside and shelter (well clear of windows) particularly once the wind gusts increase
- Heed all warnings and instructions given
We also recommend further precautionary measures including:
- Securing all balcony furniture as they can become airborne missiles
- Keep all windows closed
- Fill your vehicles fuel tank in the event that fuel could be in short supply in the coming days
- Fill up your bathtub with water to be able to flush the toilet (if electricity supply is disrupted)
- Park all vehicles under solid shelter (hand break on and in gear)
- Check your emergency kit and fill water containers
- Ensure phones/devices are fully charged
- Have cash available – there may be no EFTPOS after impact
- Have a suitable supply of non-perishable food items available
- Place valuable documents in a waterproof container / location
Have a first aid kit ready and all medications stocked up, and
Minimise all movements in and out of the building
In the event of a power outage we advise as follows:
- Switch off all electrical appliances
- Both lifts will not operate but as a precautionary measure all fire doors closest to the rubbish chute room will be chocked open so that you can gain access via the fire stairs – please try and keep your movements to a minimum.
- Both the basement and penthouse doors have been left open to allow access and egress from the building
- There are pit pumps in the basement that will activate once water reaches a certain level in the pits so we do not expect the basement to flood.
- Water supply will only be from the ground floor – at the BBQ area
RESTAURANTS
RESTAURANTS & EATERIES
There are an abundance of excellent restaurants in the Mackay area, many of which are located within easy walking distance of Lanai Apartments.
Austral Hotel – 07 4951 3288 – Steak House / Restaurant / Bar meals
The Bavarian – 07 4837 8042 – Modern
Burger Urge – 07 4846 1089 – Modern
Laffos Bar & Pizzeria – 07 4898 1121 – Fish & Chips, dine in or takeaway
Masala Indian Cuisine – 07 4953 4088 – Indian, dine in or takeaway
Phoenix Garden Restaurant – 07 4957 8218 – Thai and Malaysian cuisine (Chargeback Facilities)
Sorbello’s Italian Restaurant – 07 4957 8300 – Italian
Coffee Club (Canelands) – 07 4957 7472 – Café, restaurant
TAKEAWAY
Pizza Hut – 1300 749 924
Dominos – 07 4967 3588
Ma’s Pizza – 07 4951 2139
Hot Wok (Chinese) – 07 4951 1663
MEDICAL CENTRES
Caneland Medical Centre 07 4953 4333
Mackay Base Hospital 07 4885 6000
A+ Family Dental 07 4957 6145
AFS Friendly Care Pharmacy 07 4957 4636 (open daily until 9pm)
TAXI
Mackay Taxi 131 008
TOURIST INFORMATION
Mackay Information Centre 07 4944 5888
TRANSPORT LINKS
Avis Australia 07 4967 3900
Mackay Airport 07 4957 0222
QR Travel Train 07 3235 2174
The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about inkeeper’s liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.
The strict liability of the accommodation provider under the Act-
- Applies only to a guest of the accommodation provider on a day when the accommodation unit is provided for the use of the guest.
- Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities.
- Does not cover motor vehicles and things owned by the guest left in or on motor vehicles
Note:
- Words appearing in italics and bold have a special meaning under the Traveler Accommodation Providers (Liability) Act 2001.
- This Act only covers civil liability. Any criminal liability (such as break-in or hold up) must be reported to the police and pursued through the criminal justice system. These events are not covered by this Act.
- In the event a written claim is made this will be referred to Management’s solicitor and/or insurance company for advice. Proof by way of receipts and/or photographs may be required.
