Welcome to Lanai Riverside Apartments

On behalf of the Lanai Riverside Apartments Team we extend a warm welcome!

Whether you are travelling for business or leisure we sincerely appreciate Lanai has been your preferred choice for accommodation on this occasion, and if you are a repeat guest – welcome back.  We are very proud of the presentation of our apartments and ask that you advise us immediately of anything that is not to your satisfaction, even breakages so these can be replaced. 

On departure please try and leave the room in the condition in which you found it, fair wear and tear accepted. Small rubbish can be placed in the rubbish chutes located on each floor near the lifts and we ask that air-conditioning units and other electrical appliances are turned off.

The holiday rental units such as the one you are occupying is classified as “Self-Catering” which covers fully self-catered apartments. This category is NOT the same as a “Hotel” which may have restaurants, concierge, A 24-hour front desk and daily room servicing.

We do however provide a complimentary starter pack for your apartment, but if staying for an extended period you may wish to purchase additional items such as laundry powder, toilet paper, milk, tea and coffee from nearby Canelands Shopping Centre as these items aren’t replaced.

If departing early please remove your vehicle from the car park first before dropping the keys back in the ‘Drop Box’ located outside Reception. You can then press the white button on the RHS wall to depart. Please note, we do not have someone onsite at all times so there may be a delay in providing a response.

Our wish is that you enjoy your stay with us, so please do not hesitate to contact us directly if you encounter any problems with the apartment or our facilities, or perhaps require assistance with any matter.  Our friendly team are here to assist and make your stay as comfortable as possible.


Ross and Karen Nelson
Building Managers

You're here (20 River Street, Mackay)