On behalf of the Lanai Riverside Apartments Team we extend a warm welcome!
Whether you are travelling for business or leisure we sincerely appreciate Lanai has been your preferred choice for accommodation on this occasion, and if you are a repeat guest – welcome back. We are very proud of the presentation of our apartments and ask that you advise us immediately of anything that is not to your satisfaction, even breakages so these can be replaced.
On departure please try and leave the room in the condition in which you found it, fair wear and tear accepted. Small rubbish can be placed in the rubbish chutes located on each floor near the lifts and we ask that air-conditioning units and other electrical appliances are turned off.
The holiday rental units such as the one you are occupying is classified as “Self-Catering” which covers fully self-catered apartments. This category is NOT the same as a “Hotel” which may have restaurants, concierge, A 24-hour front desk and daily room servicing.
We do however provide a complimentary starter pack for your apartment, but if staying for an extended period you may wish to purchase additional items such as laundry powder, toilet paper, milk, tea and coffee from nearby Canelands Shopping Centre as these items aren’t replaced.
If departing early please remove your vehicle from the car park first before dropping the keys back in the ‘Drop Box’ located outside Reception. You can then press the white button on the RHS wall to depart. Please note, we do not have someone onsite at all times so there may be a delay in providing a response.
Our wish is that you enjoy your stay with us, so please do not hesitate to contact us directly if you encounter any problems with the apartment or our facilities, or perhaps require assistance with any matter. Our friendly team are here to assist and make your stay as comfortable as possible.
Ross and Karen Nelson
Dial 000 for all medical and life-threatening emergencies
For general assistance call (07) 4957 4401 (phones are manned 24/7 by TMC). Please note a call-out fee of $100 may be applied if the call-out is not an emergency.
Monday to Friday: 8.00 am to 6.00 pm
Saturday & Sunday: 10.00 am to 4.00 pm
Public Holidays: 10.00 am to 4.00 pm
Closed: Christmas Day (prior arrangements available)
It will assist us greatly if you will please give an indication of your arrival time. If you are arriving by airport transfer, you will have provided your flight details with ETA. If driving, please be aware of our reception hours as we are NOT open 24 hours a day. If you think you may be arriving after 6.00pm, please contact reception on 07 4957 4401 to arrange for the ‘After Hours Check-In Procedure’ and safe code to be set through as a text message.
Check in time: 2.00pm
Check out time: 10.00am
If you wish to extend your stay, or arrange for a late check-out, please contact reception 24 hours before you are due to depart. Late checkouts cannot be guaranteed, but we will do our best to accommodate your wishes. We offer onsite secure storage for baggage if you have a late departure time.
To ensure a smooth checkout, we recommend the following:
If you have any problems exiting the building, please call Reception immediately on (07) 4957 4401. If unattended, your call will be diverted to the Message Centre so there may be a delay in responding to your message.
Each apartment has at least one (1) designated undercover parking space located in either the basement car park or the penthouse car park. Your car parking space(s) is noted on the back of your apartment key tag, and room/apartment number is on the basement wall. For the convenience of all occupants, we ask that you park in your designated parking bay/s only.
Access to these areas is via a security swipe attached to your apartment key, and this activates the roller doors to allow access and egress.
The height restriction of the undercover car park is 2.1 metres. Additional short-term parking for larger vehicles is available at the rear of the building off Nelson Street
Complimentary guest amenities/supplies are provided on your initial check-in, however to avoid running out you may wish to obtain further supplies from Woolworths, located at the Canelands Shopping Centre. Supplies are not topped up throughout your stay, nor are the apartments serviced daily.
Port-a-cots are available for hire at a small charge which also includes linen. As stocks are limited we suggest pre-booking these items. Pool towels are also available – please enquire at reception (a cost of $10 per towel will apply if not returned or left in the apartment).
We recommend all doors (including balcony) remain locked to maintain the buildings secuirity. In consideration of your fellow guests, we ask that any day visitors leave the apartments by 9.00pm.
Lanai Apartments has been classified as a SMOKE-FREE ZONE. As such smoking is NOT PERMITTED in apartments, balconies or anywhere within the boundaries of the Lanai Apartments complex. Where evidence of smoking is detected a minimum cleaning charge of $300 will apply.
Address: 20 River Street, Mackay, Queensland
Phone: (07) 4957